MY ACCOUNT
WITH MADISON RIVER PROPANE
Access the new Madison River Propane Customer Portal by clicking below!
Note: If you haven’t accessed the portal after June 7th, 2023, you will need to reset your password and verify your payment information.
Get Propane
Once you’re registered with the new Madison River Propane Customer Portal, My Energy Hub, you can request a delivery in under a minute!
Pay Your BILL
Making payments on our new customer portal can be done using all your favorite payment methods, including by credit card and ACH.
CONTACT US
If you just need to get in touch, we’re here to help.
Why Use the New Portal?
Have you ever wanted to order propane online– without calling us?
Introducing My Energy Hub – the new Madison River Propane customer portal. My Energy Hub was designed and developed by our energy industry veterans, and inspired by years of valuable customer feedback. It’s easier, faster, and more powerful than our previous customer portal.
With access to My Energy Hub, you can:
- Request a delivery online in seconds
- Order fuel in dollars or by tank percentage instead of gallons
- Easily manage multiple accounts for home and business
- See your energy usage with enhanced reporting features
- Share account access with a partner, tenant, spouse, or roommate
- Manage your contracts online (pre-buy, fixed price, etc.)
- Get notifications only when and how you want
- Pay by invoice on commercial accounts
- Make payments faster than ever
- Sign up for automatic payments + more!
FAQ
There is no charge to use My Energy Hub.
You can indeed, and quicker than ever!
Yes, you can– either a tank fill, or a partial fill.
Nope. You can always access the portal on your computer or tablet by clicking the login button at the top of the site. But if you have a smartphone and prefer using an app, you can download the My Energy Hub+ app for free on Google Play or the App Store.
It’s easy to get started with My Energy Hub. If you’re a new customer, all you’ll need is your account number, which can be found on one of your statements, and your billing ZIP code. If you’re an existing customer, just log in using your previous username and password.
